TERMS AND CONDITIONS

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1. The initial design and consultation stage is subject to a one-off fee of £250 which is deducted if the customer proceeds to a whole bike build. 

2. We reserve the right to use bike fit data (Retoul, Shimano or similar) as we see fit and in accordance with the information the customer provides to us along with our own experience of fitting bikes.  

3. By signing the order you are agreeing to these terms and conditions of sale. 

4. Payment is divided into three equal payments. Payment one is a deposit at point of order. Payment two is due once the frame is fabricated before it is sent to paint. Payment three is on the day of handover. 

5. Prices are subject to UK VAT. 

6. Once an order has been placed it is not possible to alter or amend the frame design. Please make sure the order is correct before signing. 

7. We will provide you with an estimated delivery date which we will make every effort to meet but may be subject to change depending on external factors such as availability of parts and lead times with our suppliers.  

8. Our custom bikes are not refundable and you are not entitled to request a refund under any circumstances.